Privacy Policy hype96 Personal Data Protection

Hype96 ("we", "Platform", or "hype96") is committed to protecting the privacy of every individual who uses our platform at hype96.onl. This Privacy Policy details how we collect, process, store, and protect your personal information in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA).

This policy applies to all users of the hype96 platform, including the hype96.onl website, the hype96 mobile app for Android and iOS, and all other digital services operating under the hype96 brand. Whether you are registering an account, making a deposit, using gaming services, or simply browsing our platform, this Privacy Policy applies to you.

We want to emphasise that hype96 takes data protection responsibilities extremely seriously. Every decision we make regarding data collection and usage is made with your interests and privacy as a user at the forefront. Your trust in us is something we safeguard wholeheartedly.

Hype96 only collects personal data that is strictly necessary to provide quality, secure services and meet legal compliance requirements. Below are the types of data we collect and their purposes:

All data we collect is obtained through lawful and fair means. You will always be informed about the type of data being collected at the time of collection. hype96 does not collect sensitive data such as your medical information, political views, or religious beliefs.

The personal data we collect is used responsibly and limited to the purposes set out below. hype96 uses your information for the following purposes:

• Account Management: Create, verify and maintain your gaming account on the hype96 platform securely.
• Transaction Processing: Process deposits and fund withdrawals quickly and accurately through your preferred payment method.
• Security and Fraud Prevention: Identify and prevent fraudulent activity, money laundering and unauthorised access to your account.
• Customer Support: Provide effective assistance when you contact our support team via live chat or email.
• Legal Compliance: Fulfil applicable legal and regulatory obligations, including KYC requirements and mandatory reporting.
• Platform Improvements: Analyse usage patterns to improve your gaming experience and overall platform performance.
• Marketing Communications: Send information about promotions and exclusive offers — only if you have given consent to receive such communications.

Hype96 will not use your data for any purpose other than those stated above without first obtaining your specific consent.

Hype96 does not sell, rent, or trade your personal data to any external party for profit. However, there are certain situations where we may need to share your information with selected third parties, and this is done only for legitimate reasons:

• Payment Service Providers: Financial institutions, payment processors, and e-wallet providers such as DuitNow, FPX, Touch 'n Go eWallet, and GrabPay that process your transactions — all of whom are bound by strict confidentiality agreements.
• Game Providers: Game software providers that supply content on the hype96 platform may receive the basic data required to function — all our providers have undergone a rigorous security vetting process.
• Legal Requirements: hype96 will disclose required information to the relevant authorities when obligated to do so by a court order or applicable law.
• Rights Protection: In situations where it is necessary to protect the rights, property, or safety of hype96, our users, or the public from serious threats.

Hype96 invests seriously in cybersecurity infrastructure to ensure your personal data is always protected. The security measures we implement encompass multiple layers of protection:

• 256-bit SSL Encryption: All data communication between your browser and hype96 servers is encrypted using the latest TLS/SSL protocols, preventing any third party from intercepting your information.
• Two-Factor Authentication (2FA): hype96 supports two-factor authentication to provide an additional layer of security for your account beyond your regular password.
• Suspicious Activity Monitoring: Our system actively monitors every login and activity within your account — any unusual pattern will trigger an immediate security review.
• Encrypted Password Storage: Your password is never stored in plain text — we use cryptographic hashing with salt for maximum protection.
• Regular Security Testing: hype96 conducts regular penetration testing and independent security audits to identify and address any vulnerabilities.
• Internal Access Controls: Only authorised hype96 staff with specific permissions may access your personal data, and all such access is recorded and monitored.

While we take all reasonable precautions, no online system can guarantee 100% absolute security. We encourage you to also take personal steps such as using a strong password and never sharing your login credentials with anyone.

The hype96 platform uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and ensure account security. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymous information about how you use the platform to help us improve overall performance and user experience.
• Functional Cookies: Save your personal preferences such as language, display settings and game preferences to make your experience more comfortable.
• Analytics Cookies: Helps us understand platform usage patterns for product development and continuous improvement.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of the hype96 platform. For more information on managing cookies, please refer to your web browser's help section.

As a hype96 platform user protected under Malaysia's PDPA, you have the following rights regarding your personal data. hype96 is committed to respecting and facilitating the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to Erasure: In certain circumstances, you have the right to request that we delete your personal data from the hype96 system, subject to record-keeping obligations required by law.
• Right to Withdraw Consent: You may withdraw consent previously given for marketing or promotional communications at any time without prejudice.
• Right to Object to Processing: You have the right to object to the processing of your personal data for specific purposes, including direct marketing.
• Right to Data Portability: You may request that we transfer your personal data in a machine-readable format to you or any party you designate.

To submit any request related to the above rights, please contact the hype96 customer support team via the 24/7 live chat available within the platform. We will process your request within the timeframe stipulated by law.

Hype96 only retains your personal data for as long as necessary to fulfill the original purpose of collection, or for the period required by applicable laws and regulations.

• Active Account Data: Retained for the duration your account remains active on the hype96 platform, plus any additional period required by law following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with applicable Malaysian financial and tax legislation.
• Security Logs: Retained for 12 months for security investigation and fraud prevention purposes where required.
• Communication Data: Customer support conversation records are retained for 3 years for reference and service quality improvement purposes.

Once the retention period ends, your data will be securely deleted from all hype96 systems using methods that ensure it cannot be recovered or accessed again by any party.

Hype96 takes the protection of children and minors very seriously. Our platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we find that personal data of a child or minor has been collected without proper age verification, we will immediately take action to delete that information and close the relevant account. Parents or guardians who suspect their child has registered on the hype96 platform are encouraged to contact us immediately via customer support.

Hype96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. All material changes will be communicated to you via registered email or in-platform notification.

The date of the latest amendment will always be displayed at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we currently handle your personal data.

Your continued use of the hype96 platform after any changes to this Privacy Policy take effect will be considered your acceptance of those changes. If you do not agree with the amendments made, you have the right to close your account and stop using the platform.

For any inquiries, concerns, or feedback regarding this Privacy Policy, the hype96 customer support team is ready to assist you via 24/7 live chat accessible directly from our platform. We take every privacy inquiry seriously and are committed to providing accurate and helpful responses.